Cancellation & Refund Policy

Before work starts

You may request cancellation before translation begins. If payment has been collected, refund eligibility is reviewed according to the payment method and any non-refundable external fees.

After work starts

Once work has begun, completed work and actual costs are deducted and, where applicable, the unearned balance is refunded. A full refund is not available after delivery merely because the customer changed their mind.

Corrections

If the translation contains an execution error, the office will review it and make the appropriate correction without an additional fee within the original document and instructions. New changes to names, intended use, or receiving authority may be treated as additional work.

How to request

Send the order number and reason to [email protected] or WhatsApp +966 56 912 6116. The final decision depends on work status, delivered files, payment-channel terms, and applicable law.